Remove service custom-automation
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How to Automate and Manage Challenging Customer Interactions in Financial Services

Cisco Smart Manufacturing

Today’s consumers expect connected and personalized interactions as standard, and the best finance firms can do this while retaining customer loyalty. In order to achieve positive outcomes during the … Read more on Cisco Blogs

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Cisco Business Critical Services improves customer experience and reduces costs for OTE Group with automation strategy

Cisco Smart Manufacturing

For OTE Group, the largest telecommunications company in Greece, customer experience is a top priority — a value we understand and share at Cisco CX. OTE is a key player in Greece’s digital t… Read more on Cisco Blogs

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Mitsubishi supports customer’s transition from mechanical to digital, achieving flexibility

Design World

Mitsubishi Electric Automation Inc. and Shaltz Automation supported a custom machinery company, ARL Service, in an aspiration that was deemed “crazy” to consider — replacing physical cams with digital cams for a machine that grinds carbide inserts.

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Complete robotic solution designed in just one minute with the RBTX Machine Planner

Design World

igus, a leading global manufacturer of engineered components to increase the service life of customers’ machines, has introduced an exciting new feature to its RBTX marketplace — the RBTX Machine Planner.

Robotics 237
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New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

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Solving The Industrial Skills Shortage—A View from ABB

Gary Mintchell

I recently connected with Adrian Heaton, Global Service Manager for ABB Measurement, to discuss the global skills shortage for technical talent in our industry. Heaton works in the Measurement and Instrumentation group of ABB focusing on services. So driving safety is another part of the service training DNA.

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Benefits of AI in Ticketing Systems

Robotics Automation News

Are automated ticketing systems the key to improving your customer service? This article will reveal how AI seamlessly integrates into an automated ticketing system to deliver faster support and enhance efficiency.