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How AI-powered Propositions Can Shape the Future of Contact Centres

i4.0 today

We recently marked the one-year anniversary of ChatGPT with much fanfare, but for me – as 2024 begins to kick-in properly – it’s an opportune moment to reflect on the transformative journey of AI and automation in business operations, especially in contact centres. Today Magazine.

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What Is Benchmarking? (and How It Benefits Your Manufacturing Operations)

CMTC Manufacturing Tech

One component of the continuous improvement approach is that of benchmarking. Keep reading to learn more about what is benchmarking, its benefits, and review some example manufacturing metrics! Quick Links: What Is Benchmarking? 4 Types of Benchmarking. Benefits of Benchmarking for Your Manufacturing Business.

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Frost & Sullivan Launches the 19th Edition of the India Manufacturing Excellence Awards 2023

Frost & Sullivan Manufacturing

For any queries or assistance, please contact Apoorv Anand at apoorv.anand@frost.com with your full name, company name, title, telephone number, and company e-mail address. Frost & Sullivan’s proprietary assessment methodology has been used to assess over 1,200 manufacturing facilities across 18 major sectors.

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CentraTEQ to Showcase Wide Range of Vibration & Environmental Test Systems at Battery Tech Expo 24

i4.0 today

Furthermore, the exhibition will spotlight Benchmark specialised shock testing equipment, such as the AVEX® Shock Machines, essential for the designing and destructive testing of components across various industries. About CentraTEQ: CentraTEQ specialises in providing Environmental Test Systems from leading global manufacturers.

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AI transforming WFO solutions

Frost & Sullivan Manufacturing

Investments in contact center workforce optimization (WFO) solutions have increased exponentially in the last three years. As the home of the CX, contact centers meet with higher levels of frustration and heightened expectations from customers as they reach out to customer service agents only if they are dissatisfied with the self-service.

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Automotive can lead Britain’s recruitment drive

SMMT

SMMT has long been on that journey and this week we were pleased to announce our “gold” accreditation from Investors in People (IIP), the global benchmark for workplace standards and leadership. For more information, contact SMMT’s International team here.

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Reimagining Calling in the Cloud Era

Frost & Sullivan Manufacturing

With cloud-connected calling, value-added services are wrapped around the voice services, including provider-managed infrastructure, user management, one-click failover, contact center, AI, CRM, compliance recording, and automation.