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Nail It the First Time: Your Roadmap to Intelligent Contact Center Automation

Frost & Sullivan Manufacturing

In the last article, we explored automation’s potential to deliver swift query resolution while carving out multi-million-dollar savings for contact centers. Companies know this and are investing heavily in AI and automation solutions. Why is it that most automation projects fail to deliver on expectations?

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Companies to Action: Workforce Optimization Initiatives Transforming the Contact Centers Landscape

Frost & Sullivan Manufacturing

Revolutionizing Contact Centers with Disruptive Workforce Optimization Technologies The growing complexity of voice calls in contact centers highlights the need for “super agents” who receive ongoing training. Is your organization equipped to capitalize on emerging growth opportunities in the contact centers ecosystem?

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New Leadership at Phoenix Contact Development and Manufacturing

Gary Mintchell

Phoenix Contact promotes Davis Mathews and Heath Scoggin I don’t report on many personnel changes. Phoenix Contact announces the promotion of Davis Mathews and Heath Scoggin as the new leadership team for Phoenix Contact Development and Manufacturing, Inc. I have known Davis Mathews and Dave Skelton for a long time.

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Non-Contact Gauging Solution Added to Fanuc CRX Collaborative Robot

Metrology

Vectro 2 with FANUC CRX unlocks quick and easy automation of 2D profile measurements for both metrology control and process control applications. The post Non-Contact Gauging Solution Added to Fanuc CRX Collaborative Robot appeared first on Metrology and Quality News - Online Magazine.

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New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

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Hannover Messe 24: Phoenix Contact and Festo Align Using PLCnext Tech

Control.com

Festo adopts the open architecture of the PLCnext platform from Phoenix Contact to deliver cutting-edge automation solutions to customers who need connectivity in electric and pneumatic systems.

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Essential Types of Contact Center Automations

Robotics Automation News

Why should you do something manually when it can be automated? Yet, still many call centers don’t ignore automation like it’s just fluff. What do you get out of wasting your time doing something that software or AI can? What actually ends up being fluff is their revenue, employee productivity, and customer conversion.