Remove service customer-support
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Cybersecurity suite services expanded to improve risk identification, customer support

Control Engineering

Eaton is expanding its suite of cybersecurity services and leveraging its partnership with Tenable Inc. to help customers identify the vulnerabilities that put operations at risk and take steps to protect their businesses. Today, that’s both impossible and insufficient to support secure environments.”.

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Yamazaki Mazak accelerates their digital offerings with Cisco IoT and Design-In Program

Cisco Industrial Automation

The Cisco IoT Design-In Program is a partnership framework providing unique benefits to customers and partners who integrate Cisco IoT technologies into their own solutions or products. Mazak iConnect is a comprehensive service that connects customers, machine tools, and Mazak’s support center with cloud network technology.

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Mitsubishi supports customer’s transition from mechanical to digital, achieving flexibility

Design World

and Shaltz Automation supported a custom machinery company, ARL Service, in an aspiration that was deemed “crazy” to consider — replacing physical cams with digital cams for a machine that grinds carbide inserts. Mitsubishi Electric Automation Inc.

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Benefits of AI in Ticketing Systems

Robotics Automation News

Are automated ticketing systems the key to improving your customer service? Utilizing AI, these systems streamline support by quickly managing tickets and accurately responding to inquiries. This article will reveal how AI seamlessly integrates into an automated ticketing system to deliver faster support and enhance efficiency.

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How to Package and Price Embedded Analytics

Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.

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Petroperú Selects Honeywell cybersecurity Solutions To Bolster cyber Resiliency

Gary Mintchell

With its Honeywell Connected Enterprise platform, it is supporting the corporations realigned portfolio around powerful megatrends, including automation and energy transition. Additionally, Honeywell provides engineering, licenses, services and technical support for three units currently in operation.

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Solving The Industrial Skills Shortage—A View from ABB

Gary Mintchell

I recently connected with Adrian Heaton, Global Service Manager for ABB Measurement, to discuss the global skills shortage for technical talent in our industry. Heaton works in the Measurement and Instrumentation group of ABB focusing on services. So driving safety is another part of the service training DNA.

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New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.