Wireless technologies are rapidly evolving to support a hyper-digital world that is increasingly reliant on ubiquitous connectivity. Transformative megatrends, breakthroughs in emerging tech, and new business models are all drivers of this change. Consequently, there’s a growing need for coopetition in developing next-gen 5G solutions tailored to specific industries and sectors. Now, prioritizing the following headwinds will enable wireless service providers to strengthen their competitive edge, while helping enterprises foster digital-first growth strategies:
- Open and Virtual Radio Access Networks (RAN): Adopting cloud-native architectures for maximizing network flexibility and interoperability.
- 5G RedCap: Striking a balance between 4G and 5G, especially for IoT applications in manufacturing, energy and utilities, smart cities, and security.
- Private 4G and 5G: Powering mission-critical workflows in manufacturing, retail, agriculture, defense, and mining.
- Fixed Wireless Access (FWA): Leveraging radio waves to deliver high-speed connectivity in public safety applications and residential environments.
- Network Slicing: Offered either directly to enterprises or enabled through flexible application programing interfaces (APIs) to create premium 5G services.
- 5G Network APIs: Embedding wireless connectivity in a large number of endpoints, thereby maximizing network usage and monetization avenues.
What’s Next in Enterprise Wireless Services?
Frost & Sullivan’s latest guide reveals emerging megatrends, leading providers, and best practices in wireless infrastructure, solutions, and services.
What’s in it for You?
- Strategic imperatives catalyzing the evolution of traditional wireless services.
- Growth opportunities: Generative AI in business support systems, embedded payments, and private 5G.
- Modern connectivity strategies from companies like Netcracker, Amdocs, Hansen, and more!
Download the guide, and future-proof your organization’s wireless tech stack today!
How will your teams pivot growth strategies to keep up with evolving customer needs in this space?
Opportunity Identification in Enterprise Wireless Services
Every new generation of wireless technology unleashes new opportunities — not just for delivering faster connections, but also for building modernized services and future-proof revenue streams. But before providers can capitalize on these avenues, they need to address some key challenges:
Barriers Hindering AI Readiness in CSPs
- Standardizing Data: The absence of clean, consistent, and usable data across communication service provider (CSP) data lakes —from BSS systems and code to third party customer data and external repositories — presents multiple roadblocks.
- Unifying Data Models: Without unified data models, integrating structured and unstructured data is a time-intensive effort. Moreover, since CSPs rely on data extraction from new and legacy systems, teams spend more time preparing data than they do analyzing it.
- Establishing Data Context: CSPs grapple with uncertainty about the origin and relevance of data — factors that contribute to hesitation and reduced trust in data-driven decisions. This poses an obstacle, particularly when deploying generative AI (GenAI) or machine learning (ML) models.
Barriers Holding Back Embedded Payment Providers
- Cyber Risks and Regulations: The payments segment is subject to high risks from fraud and data breaches. Additionally, regional governments have varying regulations for data privacy and security. This presents complex challenges for providers in terms of compliance, commercialization, and standardization.
- Internal Challenges: High investment costs associated with implementing and developing embedded payment systems deter smaller providers and limit their ability to compete in terms of technological efficiency.
- Competitive Intensity: Concerns over limited industry-specific customization options and integration with legacy systems, have the potential to hinder providers from differentiating their solution portfolios.
Which growth processes and partnership strategies will help your teams address these challenges with agility?
New Strategies for Extracting Maximum Value from AI and GenAI
AI has long supported tasks like data categorization and interpretation, recognizing patterns to forecast outcomes and automate connected processes. GenAI takes these capabilities further, offering advanced operations for CSPs in functions like:
- Network Operations: Anomaly detection, data management, fraud detection, predictive maintenance, root-cause analysis, and automated remediation of trouble tickets.
- Sales, Marketing, and Customer Experience (CX): Conversational AI, personalization of services, visualization of energy consumption, generating vendor-specific instructions, and bundled offerings.
- New Product/Services Development: Artificial Intelligence of Things (AIoT) solutions, diagnostics in network testing, management of digital twins, data monetization, and advertising services.
Provider Best Practices in Embedded Payments
- Enhancing technology innovations and refining go-to-market strategies by establishing diverse channel partner networks.
- Diversifying into consultancy services to help customers navigate evolving regulatory landscapes and increase the ROI on their technology investments.
- Developing more flexible and customizable solutions that satisfy the unique needs of different business verticals, by prioritizing single integration development, configurable modules, and cloud-based architectures.
- Ensuring seamless integration with legacy systems like sponsor banks, software, and databases. Additionally, capitalizing on standardized protocols, open APIs, and AI to facilitate smoother connections between systems.
Are your teams equipped to identify best practices in other segments of the enterprise wireless services ecosystem?
Next Steps – Accelerating Innovation in Enterprise Wireless Services
The convergence of 5G, AI, private networks, and embedded payment technologies is reshaping the future of connectivity across industries. To stay competitive, enterprises must modernize legacy systems, adopt intent-based network operations, and embrace AI-driven, cloud-native solutions — How will you prepare your organization to thrive through this transformation?
This blog is based on the analysis, Top 10 Growth Opportunities in Enterprise Wireless Services, 2025, conducted by Frost & Sullivan’s growth expert, Vikrant Gandhi, from the Enterprise Wireless Services team.
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