Is Lean Always Futile If Customers Come Last?
Chris Hohmann
JUNE 5, 2022
This post was inspired by an article published June 1, 2022 by Rick Bohan and Ron Jacques on [link] , titled “Lean Is Futile If Customers Come Last”. The article is a critical view on some bad practices “ignoring the experience of existing and prospective customers as they try to work with you” while pretending … Continue reading Is Lean Always Futile If Customers Come Last?
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