Siemens and Salesforce join forces to equip manufacturers with enhanced service capabilities

“Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms,” said Zvi Feuer, senior vice-president of Digital Manufacturing, Siemens Digital Industries Software. “Through our new collaboration with Salesforce, we’re helping manufacturers move to servitization through a closed loop integration that brings together product knowledge with the full customer story. The app delivers an enhanced customer service experience that can revolutionize service operations, foster collaboration between engineering and service teams and drive enhanced customer satisfaction – by delivering the right information at the right time in a single, centralized location.”

Benefits of the new Teamcenter SLM app reportedly include improving operational efficiency through a better first-time-fix ratio, reducing the cost of service and helping to improve alignment between sales and service efforts. Equipped with the right asset information, tools and inventory, service teams can improve the customer service experience and drive revenue growth.