Laivly recognized in the Business Intelligence Group’s Artificial Intelligence Excellence Awards program

WINNIPEG — Laivly, has been named by the Business Intelligence Group in its Artificial Intelligence Excellence Awards program. The awards recognize organizations, products, and people who advance AI and apply it to solve problems. Laivly won for its configurable platform, which creates an artificial intelligence layer for existing contact centre tech stacks and tools.

“At Laivly, we’ve long known the impact artificial intelligence could have on the contact centre space, and we set out to apply the technology in thoughtful ways that benefitted the industry,” said Jeff Fettes, CEO and founder of Laivly. “It’s an honour to be recognized for the difference we’re making with our approach to AI solutions.”

Laivly uses generative AI to automate complex contact types that previously could only be facilitated by live agents; instead, Laivly handles them with a digital worker the company calls SIDD. The platform provides secure connectivity between the customer, live agents and the digital worker to handle all contact types, including voice, chats, emails, and SMS messages – while also supporting back office and manual tasks.

“We are so proud to name Laivly as a winner in our inaugural Artificial Intelligence Excellence Awards program”, said Maria Jimenez, chief nominations officer for Business Intelligence Group. “It was clear to our judges that Laivly was using AI to improve the lives of their customers and employees. Congratulations to the entire team!”